our guarantee

Order Changes/Cancellations:

All orders placed through EXSENS-USA.com are processed immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

Returns & Exchanges Policy:

If for any reason you are not happy with your purchase of an EXSENS product, you may return the unused portion to us for a refund or exchange within the time limit specified below.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or FedEx. Your return and/or exchange will be processed promptly and replacement products will be shipped via standard ground shipping.  Please allow 7-10 business days for processing of returns and exchanges. 

Returns, along with a copy of the packing slip, should be shipped to:

Attn: EXSENS Customer Service
47 Molter Street
Cranston, RI  02910

Time Limit on Returns & Exchanges

To receive a refund, products must be returned within 60 days of the Order Date printed on your order packing slip. Refunds will be applied to the payment method used to make your purchase at EXSENS-USA.com.


If the items you received are damaged, please contact the EXSENS Customer Service Team to report damages within 7 days of receipt of your shipment at 1-401-781-6100 or email us