Frequently Asked Questions
Are EXSENS products vegan?
- Yes. All of our products are made with 100% vegan ingredients and many of our products are certified vegan by Eve Vegan, the official European certification body for vegan products and vegan farming. Learn more.
Are EXSENS products just for women? Or are they for men too?
- Our products are great for people of all genders!
Can I use the Gourmet Warming Intimate Massage Oils as a lubricant?
- Our gourmet flavored warming intimate massage oils are specially made for intimate foreplay and oral sex, but they are not formulated for use as a lubricant and will not stay slippery long enough.
- If you are looking for a lubricant, we have a great collection of personal water-based lubricants from which to choose. They are pH Balanced, FDA cleared, and formulated for internal use.
How much Cooling Arousal Gel should I use?
- You only need ONE DROP to start! Ladies, we recommend you apply it to yourself the first time, as the cooling effect is quite strong and it's possible your partner might get a little over-excited.
Why is my Coco Shea Body Oil solid? And how do I get it out of the tube?
- Our Coco Shea Oil is made from 2 all natural, organic ingredients (coconut oil and shea butter). Coconut oil will solidify at temperatures below 76°F (24°C). If oil solidifies, submerge tube in warm water to soften.
Can I use the Intime Fresh foaming intimate cleanser daily?
- Yes. Intime Fresh is pH balanced, soap-free, and gentle enough for every day use.
Shipping & Handling
What is your shipping policy?
- Please see our Shipping & Handling policy for full details.
Do you ship internationally?
- EXSENS-USA.com is currently shipping to the U.S. and Canada only. For orders shipped outside of the U.S. and Canada, please visit our sister site: https://shopexsens.fr/.
Returns & Exchanges
What is your policy on returns/exchanges?
- Please see our Returns & Exchanges policy for full details.
Do I have to pay for return shipping?
- Yes. If you'd like to make a return, it is your responsibility to cover the cost of return shipping. See our Returns & Exchanges policy for full details and instructions on how to process your return.
My item arrived damaged. What should I do?
- If your item(s) arrived damaged, please be sure to contact us within 7 days of receipt of your shipment. See our Returns & Exchanges policy for full details.
I am a retailer and I am interested in carrying the EXSENS Sexual Wellness & Body Care line. How can I get more information?
- Please visit our Retailer Information page.